Terms & Conditions

Tickets grant access only to the specific Spectrum Experiences event, package or activation purchased. Spectrum Experiences is a 21+ event; all guests must present valid government-issued ID at entry, and the name on the ticket must match the ID. Tickets and wristbands are personal and may not be duplicated or altered; once a wristband or QR pass is issued it is non-transferable. Spectrum Experiences reserves the right to refuse entry or remove any guest whose behaviour is disruptive, unsafe, disrespectful or in violation of these terms, without refund.

Tickets may not be resold without prior written approval from Spectrum Experiences. If you are unable to attend, passes may be transferred to another guest at our discretion: contact us at least two weeks before the event, with a limit of one name change per pass. Experience packages that include a hotel room are transferable only at our discretion, given the accommodation reserved in your name.

Experience and Frequency passes may be reserved with a 33% deposit. If the payment plan is selected, the remaining balance is split into three equal monthly instalments, with the full balance due by 31 August 2026. If an instalment is not paid by its due date, the booking may be cancelled and the deposit and any payments made are non-refundable. Single-event passes are paid in full at purchase.

All ticket and package purchases are final and non-refundable, except where a refund is required by applicable law. If Spectrum Experiences cancels the event, cancels one or more days of it, or substantially modifies it, refunds will be handled in accordance with applicable law and our ticketing platform's terms. Discretionary refunds, exchanges, or credits outside these cases are not guaranteed and remain at Spectrum Experiences' discretion.

Spectrum Experiences reserves the right to make changes to the program, schedule, artists, venues, timings, activities or experience format when necessary. Such changes may occur due to operational needs, weather, safety considerations, partner availability or circumstances beyond our control. Artist or program substitutions are not automatically grounds for a refund.

Certain Spectrum Experiences events take place outdoors or in natural settings, and may continue in changing weather conditions unless Spectrum Experiences determines it is unsafe to proceed. Spectrum Experiences is not liable for delays, relocations or modifications caused by weather, government action, force majeure, venue restrictions, supplier issues or any circumstance beyond its reasonable control. Where an event is cancelled due to such circumstances, Spectrum Experiences will, where possible, offer a rescheduled date or credit, and will handle any refunds in accordance with applicable law.

I acknowledge that I attend Spectrum Experiences at my own risk. I release Spectrum Experiences, its organizers, partners, venues, suppliers, staff, contractors, collaborators, sponsors and affiliated entities from any liability, claim, loss, injury, damage or expense arising from my attendance or participation, except where prohibited by law. This includes, but is not limited to, risks related to live music events, wellness activities, transportation, water- and vessel-based activities, food and beverage consumption, natural settings, weather conditions, crowd movement, physical activity, and interaction with other guests.

Certain Spectrum Experiences activities may include movement, wellness, breathwork, recovery sessions, yoga, water-based activities, or other physical participation. By joining these activities, you confirm that you are physically able to participate and that you are responsible for your own wellbeing. You should not participate in any activity that feels unsafe or unsuitable for your physical condition.

Some experiences may include curated food and beverage offerings. Guests are responsible for informing the Spectrum Experiences team in advance of any allergies, dietary restrictions, or medical concerns. While reasonable efforts may be made to accommodate dietary needs, Spectrum Experiences cannot guarantee that food or beverage items will be free from allergens or cross-contamination.

Experience packages include a stay at a partner hotel (Renaissance Wind Creek or Privada Stays). Your stay is also subject to the hotel's own terms and policies. Guests are responsible for any damage to hotel rooms or property and for their own conduct on hotel premises. Spectrum Experiences is not liable for the acts, omissions or services of the partner hotels.

By entering any Spectrum Experiences venue, event or activation, you consent to being photographed, filmed and otherwise recorded. Your entry constitutes your consent to photography and recording for any use in any and all media in perpetuity, without compensation, including but not limited to social media, advertising, editorial content, press, brand communications and promotional materials.

Guests are responsible for their own personal belongings at all times. Spectrum Experiences, its venues, partners and staff are not responsible for lost, stolen or damaged items.

All guests are expected to behave respectfully toward other guests, staff, artists, partners, venues and the surrounding environment. Spectrum Experiences reserves the right to conduct entry checks, deny access, or remove guests where necessary to protect the safety, comfort and integrity of the experience.

Because passes are non-refundable and involve international travel, we strongly recommend that all guests purchase comprehensive travel insurance covering cancellation, medical costs and travel disruption.

Spectrum Experiences processes your personal data in accordance with its Privacy Policy. When you purchase through FourVenues, your data is also processed under FourVenues' privacy policy.

This agreement is subject to Aruban law.

By completing your ticket purchase, entering a Spectrum Experiences venue, or participating in any related event or activation, you confirm that you have read, understood, and accepted these Terms & Conditions.